Operations Manager

There's no playbook here. No inherited processes, no legacy systems to untangle. You're walking into a business with real scale and real chaos, and you're the one who turns it into a machine. Inventory that's months ahead instead of one bad forecast from a stockout. SOPs that exist instead of living in someone's head. AI doing repetitive work so people can do the important work. If that sounds like a fun problem to solve rather than a headache to avoid, keep reading. This is a fully remote, full-time contractor role. WHAT'S IN IT FOR YOU

• Direct access to leadership. You report straight to the top, no layers in between.
• A real leadership pathway. This role has a clear track to Head of Operations, Director of Operations, and ultimately COO for the right person.
• Build a department from scratch. You'll shape the Operations function, and you'll decide when and who to hire as it grows.
• Performance bonus. Tied to operational KPIs once you're onboarded.
• Total autonomy. You own execution across the business, not just a slice of it.
• A front-row seat on international growth. You'll be central to the US launch and the push toward a £50M+ business. WHAT YOU'RE GETTING INTO
• Own operational execution across the entire business, end to end
• Build scalable systems and SOPs where none exist today
• Drive AI adoption and automation across every department
• Coordinate product launches from planning through delivery
• Oversee inventory forecasting and supplier management, keeping stock months ahead so stockouts aren't a conversation
• Strengthen cross-functional communication and kill the ambiguity around who owns what
• Track operational KPIs and build the dashboards that make problems visible before they become crises
• Steadily take operational decision-making off leadership's plate as you build out the function WHO YOU ARE
• You've built and scaled operations inside a high-growth DTC ecommerce business, ideally £10M to £100M+ in revenue
• You've built SOPs and operational systems from scratch, not just maintained someone else's
• You're comfortable in Shopify, Notion, Slack, Google Workspace, Sheets/Excel and a project tool like ClickUp, Asana or Monday.com
• You've managed supply chain and inventory planning under real pressure
• You've led complex product launches without dropping the ball
• You're already using AI in your daily work, not curious about it, actually using it
• You think in systems, not tasks, and you fix the process, not just the symptom
• You take full ownership: when you hit a wall, you solve it, you don't leave it on someone else's desk Bonus if you've:
• Worked in subscription ecommerce
• Supported a US or international expansion
• Operated in health, wellness, supplements, or FMCG