Student Services Coordinator

Your Role EF Manchester International Language Campus is looking for an organized and customer-focused individual to join our team as a Student Services Coordinator . In this role, you'll be the first point of contact for students and staff, ensuring a welcoming, engaging, and well-run campus experience. You'll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations. Position Details

• Full-time – 5 days per week
• Permanent contract
• September/October 2026 start date
• Accommodation provided with duties (optional) Careers at EF | Open the world with us At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education. Working at EF Career Progression at EF Language Responsibilities
• Provides outstanding customer service from reception, serving as the first point of contact for student and staff enquiries, supporting their welfare and experience
• Facilitates student intakes, including preparing welcome packages, producing identification badges, welcoming new students on arrival and assisting with weekly registration
• Handles direct sales enquiries, conducts campus tours for walk-in visitors and prospective students, and maintains excellent relationships with sales colleagues, giving prompt, consistent service
• Responds to student correspondence, emails, telephone queries and administrative requests, confirming booking changes and ensuring deadlines are met
• Monitors student attendance, recording daily registers and following up with non-attending students
• Assists students with travel and visa insurance issues and claims
• Conducts student satisfaction follow-ups and works towards whole-school KPI targets
• Maintains the reception area in a clean, tidy and professional condition
• Deals with general daily student enquiries
• Undertakes other duties as requested by the Head of Student Services Requirements
• Highly motivated, energetic, positive
• Excellent customer service skills
• Excellent communication & people skills
• Confident with IT
• Enjoys working in a busy & varied service environment
• Highly organised with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment Why you will love working with EF
• Continuous professional development
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Employee assistance program
• Private health insurance
• Life insurance
• Access to EF Hello language learning About The Team At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they're spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.