Business Administration Apprentice

Hatch Training are recruiting for a Level 3 Business Administration apprentice on behalf of a Student Recruitment Business based in Oldham! The successful candidate will join the recruitment team as trainee Recruitment Consultant / Administrator, learning the full enquiry-to-enrolment process. They will be given a structured onboarding programme, scripts, live CRM access and daily coaching from an experienced team leader. This is a phone-based, people-facing role. It suits someone confident talking to new people, comfortable with targets, and genuinely interested in a career in sales or recruitment. Key Responsibilities

• Making outbound calls to prospective students from campaign leads and warm enquiry lists
• Handling inbound enquiries by phone, email, WhatsApp and social media
• Qualifying candidates against course entry requirements and advising on suitable programmes
• Booking and confirming interviews with our university and college partners
• Guiding applicants through the application process, including document collection and Student Finance England registration prompts
• Following up applications and interview outcomes to convert offers into enrolments
• Recording all activity accurately on our CRM and daily call trackers
• Working to weekly and monthly KPIs for calls, applications, interviews and enrolments
• Supporting the wider team with campaign follow-ups and aftercare calls
• Completing apprenticeship coursework and off-the-job training hours alongside the role Essential What We're Looking For
• Clear, confident telephone manner and good spoken English
• Resilient and motivated, comfortable with rejection and able to bounce back
• Organised, with attention to detail when handling applications and data
• Basic IT skills (email, Microsoft Office, ability to learn a CRM)
• Reliable timekeeping and a professional attitude
• Meets the eligibility criteria for the apprenticeship standard Desirable
• Any previous customer service, retail, call centre or sales experience
• Interest in education, higher education pathways or careers advice
• Additional languages Entry Requirements
• GCSE English and Maths at grade 4/C or above.
• A Right to Work in the UK and must have been living in the UK for at least 3 years
• Be able to commute to the OL8 postcode What The Apprentice Will Gain
• A recognised Level 3 Business Administration Qualification with a pathway into recruitment
• Full sales and recruitment training, including call handling, objection handling and consultative selling
• Working knowledge of the UK higher education admissions process
• Experience using a live CRM and reporting tools
• Uncapped performance bonus on top of the apprenticeship wage
• A permanent Course Advisor role on successful completion, with a clear progression route to Senior Advisor and Team Leader Benefits
• Performance-based bonus scheme
• Structured training and one-to-one coaching
• 28 days holiday including bank holidays
• Modern office environment with a supportive team culture
• Genuine progression opportunities within a growing group of companies