Receptionist

An exciting opportunity has arisen at Filton Vets for Pets for a Veterinary Receptionist to join our friendly and welcoming team. If you are passionate about delivering excellent client care and thrive in a supportive, team-focused environment, this could be the perfect role for you. What your typical day will look like:

• Providing outstanding service to our clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
• Building strong, positive relationships with clients, their pets, and your colleagues
• Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
• Greeting clients warmly and offering support, guidance, and clear, accurate information
• Managing payments and confidently booking future appointments
• Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential This is a full time role working 38.75 hours per week. Your rota will be - Monday 8.00-16.00, Tuesday off, Wednesday 8.00-18.00, Thursday 9.00-19.30, Friday 9.00-19.30, One in every 4 Saturdays 8.45-16.15. The attributes we're looking for:
• A friendly, welcoming manner - you'll be the first point of contact for clients and their pets
• The ability to provide accurate guidance by staying up to date with practice services and additional offerings
• A calm, attentive approach with a strong focus on client needs
• Enthusiasm, drive, and a genuine passion for customer service and animal care
• Emotional resilience to support clients during difficult moments, as well as share in joyful milestones such as a puppy's first visit
• A positive, engaging personality that helps create a warm and welcoming atmosphere within the practice In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference. Benefits In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. Location: BS34 7BQ