Information Technology Operations Manager

IT Operations Manager - Global Infrastructure - £75,000 + 10% bonus + £5,800 car allowance - West London - hybrid, typically 3 days per week A major global organisation is looking for an experienced IT Operations Manager to take operational ownership of its global infrastructure services across multiple regions. Reporting into the Head of Infrastructure & Operations, this role will oversee the delivery of Network, Cloud, Server, Storage and Database services within a predominantly outsourced managed-service environment. The successful individual will combine strong infrastructure knowledge with excellent service management and vendor governance experience. They will be technically credible enough to challenge engineering and managed-service partners while being capable of translating technical performance, risk and service issues into clear business and executive-level communication. This is an excellent opportunity for somebody who has progressed from an infrastructure or cloud engineering background into infrastructure operations and wants responsibility across a complex global technology estate. Key Responsibilities

• Own day-to-day operational delivery across global Network, Cloud/Server, Storage and Database services.
• Manage and challenge third-party managed service providers against agreed SLAs, KPIs and service expectations.
• Review technical and operational reporting from suppliers and translate findings into clear executive-level reporting.
• Ensure infrastructure services meet expectations around availability, performance, capacity, security and resilience.
• Lead Major Incident, Problem, Change and Service Level Management activities.
• Coordinate multiple technical teams and suppliers during P1/P2 incidents and complex infrastructure changes.
• Maintain effective operational governance through service reviews, escalations and continual improvement plans.
• Work with business and technology stakeholders to translate infrastructure demand into appropriate technical requirements, templates and frameworks.
• Support infrastructure projects and ensure new services transition successfully into BAU.
• Identify opportunities to modernise legacy and on-premise infrastructure through cloud adoption and improved operating practices.
• Maintain operational controls across access management, patching, backup/recovery, security and change.
• Drive improvements across monitoring, automation, event management, reliability and operational efficiency.
• Provide operational leadership across a global, multi-region infrastructure estate.
• Work closely with infrastructure architects, engineers, regional technology teams and external delivery partners. Essential Skills & Experience
• Strong background within enterprise infrastructure, ideally having progressed from an Infrastructure, Cloud or similar technical engineering role.
• Broad technical understanding across infrastructure technologies including cloud, servers, storage, networking and Microsoft environments.
• Strong Azure knowledge alongside familiarity with AWS.
• Significant experience managing MSPs or third-party infrastructure service providers.
• Strong ITIL and IT Service Management experience.
• Experience across Incident, Problem, Change and Service Level Management.
• Proven experience leading major incidents and coordinating multi-team technical recovery.
• Strong SLA/KPI management, service governance and supplier-performance experience.
• Experience working within large, complex enterprise environments.
• Ability to understand technical infrastructure issues and challenge suppliers appropriately without needing to remain deeply hands-on.
• Strong stakeholder management with the ability to communicate technical issues and risks clearly to senior leadership.