Freight Forwarder

Role: Night Shift Express Operator Location: Heathrow, Greater London Salary: 35,000 - 45,000 + bonuses Shift Pattern: 4 on, 4 off – Night Shifts The Role We are currently recruiting for an experienced Night Shift Express Operator to join a busy and fast-paced Express Freight department. The successful candidate will be responsible for coordinating time-critical import, export and cross-trade shipments, ensuring freight is managed efficiently and delivered within strict deadlines. This is an excellent opportunity for an experienced freight forwarding professional with strong operational and customs knowledge. Key Responsibilities:

• Coordinate and manage time-critical import, export and cross-trade shipments from start to finish.
• Arrange and monitor urgent freight movements, ensuring all deadlines and customer requirements are met.
• Liaise with airlines, hauliers, overseas agents, customers and internal departments.
• Prepare, check and process customs entries using the Customs Declaration Service (CDS).
• Handle both import and export customs declarations, ensuring accuracy and compliance.
• Monitor shipment progress and proactively resolve any operational issues or delays.
• Work effectively under pressure in a time-sensitive, 24-hour freight forwarding environment.
• Maintain a high level of customer service and operational efficiency throughout the night shift. The ideal candidate will have:
• Previous experience within freight forwarding, express freight, air freight or time-critical logistics.
• Strong knowledge of import, export and cross-trade operations.
• Practical experience handling CDS customs entries, ideally covering both imports and exports.
• Excellent attention to detail and the ability to work accurately under pressure.
• The ability to manage multiple shipments and priorities simultaneously.
• A proactive approach to problem-solving and customer service.
• The flexibility and reliability to work a 4-on, 4-off night shift pattern. Working Hours This is a permanent night shift position operating on a 4 days on, 4 days off rota. The role will involve managing time-critical freight movements outside standard office hours, so flexibility and commitment to the shift pattern are essential.