Product Expert

Key Highlights

• Job Title: Product Expert
• Location: Fully remote, with travel to Gateshead regularly
• Reporting to: Chief Product Officer
• Salary Range: £35,000 - £42,000 (depending on experience) About Us SaleCycle is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey. SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and re-engage customers with precision. What We Do
• We provide a full-funnel Agentic Marketing Platform, combining:
• Real-time behavioural analytics and intent scoring
• AI-powered search, recommendations, and agentic decisioning
• Onsite personalisation and A/B testing
• Cross-channel activation (email, SMS, paid media)
• CRM/CDP integrations and first-party data orchestration
• Retail media and monetisation capabilities Who we are We are a global team of 90+ people across the UK, France, Spain, Italy, and Eastern Europe. We are profitable, growing, and operating with a clear mindset:
• We build, not maintain
• We prioritise outcomes over activity
• We operate with low ego and high accountability
• We challenge ourselves to step outside our comfort zone Our Values At SaleCycle, we care about people; it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company.
• Continuous Innovation: Collaborate, innovate, and celebrate!
• Premium Execution: Excellence Delivered Every Time!
• High Curiosity: Embrace your inner child - ask why and listen!
• Proactive Collaboration: United, we work together and lead the way!
• Ultimate Passion: Infuse passion into every action! Job Summary Key Responsibilities Training & Education
• Deliver comprehensive product training sessions to collaborators
• Develop and manage an e-learning program to onboard new hires and enhance product understanding
• Create and maintain, with our Sr. Product Expert and a Product Marketing Manager, an up-to-date, compliant user guide for the product to frame its usage across the organisation Support & Engagement
• Monitor and respond to employee queries on the “ask-” Slack channels promptly and effectively
• Organise feedback sessions with the CSMs, aggregate insights, and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap Compliance & Consistency
• Ensure consistent, compliant use of the product across teams in adherence to our standards
• Make the link between the structure of the commercial offer and the use of the product accordingly
• Support the pre-sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites Collaboration & Improvement
• Work closely with cross-functional teams to identify and address training gaps and process improvements.
• Contribute to technical discovery sessions on innovation development areas Qualifications & Experience
• Proven 2-5 years' experience in a product-related and/or presales role
• Organisational rigour and proactivity.
• Ability to prioritise and handle multiple tasks simultaneously.
• Excellent written and verbal communication skills, with experience creating user guides, training materials, and e-learning programmes.
• Adept at facilitating training sessions and fostering engagement across different teams.
• Experience gathering and analysing feedback to inform product improvements is a plus.
• Familiarity with collaboration tools (Slack, Confluence, and project management platforms…) Perks & Benefits We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. ⏱ Flexible hybrid working 🌴 25 days annual leave + public holidays + your birthday off 💗 Health Cash Plan 🫶 Employee Assistance Program (EAP), including 24/7 GP access 🏡 Life Insurance 💰 Up to 5% matched pension contribution 🚲 Tech & Cycle to Work salary sacrifice schemes 🎊 Annual company meet-up 🎉 Monthly social fund 🍼 Enhanced parental leave 💟 Volunteering Days 🏅 Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. Interested? Apply now! 🚀