Reception and Centre Coordinator

Reception & Centre Co-Ordinator The Reception & Centre Co-Ordinator is at the heart of the Allia Future Business Centre experience: the first welcome, the steady support, and the person who helps everything run smoothly behind the scenes. By creating a professional, friendly and well-organised environment, the Reception & Centre Co-Ordinator helps tenants, visitors and growing businesses feel supported from the moment they walk through the door. Join a team that helps turn purpose into action. Every role at Allia contributes to supporting entrepreneurs, charities and organisations that are creating a better future for people, communities and the planet. About Us At Allia, we believe business can be a force for good. Through our work supporting social enterprises, charities, entrepreneurs and communities, we create opportunities for people and organisations to grow and make a difference. About the Role We are looking for a highly motivated individual who can provide exceptional five-star customer service to all our clients by supporting the delivery of our busy reception and event hospitality services at Future Business Centre Peterborough. Role Responsibilities

• Delivering reception services during our core hours of 8.15am–5.00pm, including receiving, directing and responding to all calls and messages, sorting incoming and outgoing mail, and assisting tenants and visitors.
• Greeting and directing visitors and dealing with queries from tenants, visitors, customers, suppliers and the general public, including making them aware of relevant services we offer.
• Taking enquiries, managing bookings and organising the delivery of conference and meeting room bookings, including setting up spaces for bookings and changing rooms to the desired layout.
• Providing accounts and financial support by checking details are correctly logged in our Customer Relationship Management System (CRM) and taking card payments.
• Managing tenant information through our management information system and logging prospects and new clients in the CRM system.
• Providing general administrative support to the reception and facilities team, e.g. filing, photocopying, scanning and purchasing supplies.
• Ensuring the Centre's appearance is maintained to a high standard, liaising with cleaning and maintenance contractors to ensure the safety, welfare and expectations of tenants and visitors at all times.
• Delivering exceptional, 5-star customer service at all times.
• Promoting, encouraging and assisting in creating a community spirit at the Centre.
• On rare occasions, assisting with tasks outside of core hours, which may require early starts, late finishes and weekend working by prior arrangement.
• Any other task deemed appropriate and within the competence of the individual. Skills, Qualifications & Personal Attributes
• Experience of administration work using Microsoft Office/Office 365 (e.g. Outlook, Word, Excel).
• Experience of working in a customer-facing role, with an understanding of the need for excellent customer service skills.
• A willingness to learn new computer programmes/systems.
• An approachable, friendly and professional manner with a positive, can-do attitude and a willingness to develop.
• Excellent communication skills, with a high standard of spoken and written English.
• Flexibility to attend work outside of core hours.
• The ability to work effectively in a team and to tight deadlines under pressure.
• The ability to solve problems and work under their own initiative when required.
• Self-motivated, organised, proactive and reliable.
• A motivation to identify new ways of working that improve the service offered at the Centre. In Return, We Offer
• A supportive and inclusive working environment where you can make a meaningful contribution.
• A values-led culture.
• Flexibility and wellbeing support.
• A collaborative and passionate workforce.
• The chance to see the real-world impact of your work. Benefits include:
• Flexible and hybrid working.
• Annual leave entitlement of 25 days plus bank holidays, increasing to a maximum of 30 days based on service.
• Pension scheme.
• Private healthcare.
• A huge range of discounts, a healthcare cash plan, wellness programme, and more.
• Life assurance.
• Learning and development opportunities.
• Employee wellbeing support.
• A paid volunteering day.