IT Service Transition Manager

IT Service Transition Manager | £75,000 + 10% Bonus + Car Allowance I'm currently working on an exciting opportunity for an experienced IT Service Transition Manager to join the global IT function of a leading international organisation. This is a key role within the retained IT organisation, responsible for ensuring new and changed IT services are operationally ready, stable and fully supportable from day one. The Role You'll take ownership of the end-to-end service transition lifecycle, working across project delivery, IT operations, regional IT teams and external service providers. Your responsibilities will include:

• Managing the transition of new applications, services and significant changes into BAU
• Defining and validating service acceptance and operational readiness criteria
• Ensuring robust service wrappers are in place, including support models, escalation paths, SOPs, runbooks and knowledge articles
• Coordinating handover to Service Operations, including hypercare where required
• Working closely with Managed Service Providers and outsourced Service Desk teams
• Supporting Change & Release governance and go/no-go decisions
• Driving service reviews, continual improvement and lessons learned
• Providing clear reporting, KPIs and service insight to senior stakeholders What We're Looking For We're looking for an experienced IT Service Management professional with a strong background in:
• IT Service Transition / ITSM
• Transitioning projects and services into BAU
• Incident, Problem, Change & Service Level Management
• MSP / Managed Service Provider environments
• Outsourced Service Desk models
• ServiceNow
• Supplier and stakeholder management
• Global or multi-region IT environments ITIL and SIAM experience would be highly desirable. This would suit someone who can operate confidently at a senior level, influence across multiple teams and suppliers, and bring strong governance and structure to service transition. Package & Location £75,000 basic salary 10% annual bonus Car allowance West London – 3 days per week Approximately 15% travel, potentially internationally This is an excellent opportunity for an experienced Service Transition / ITSM professional to take ownership of a global transition function and have a significant impact on how services are introduced and supported across the organisation. If you're interested in hearing more, please get in touch directly or apply below for a confidential conversation.