General Service Manager

General Service Manager – Volkswagen Hull As a General Service Manager at JCT600, you'll lead one of our larger aftersales operations, with a 25 bay workshop, around 20 technicians and a wider service support team. Working closely with the Head of Business, you'll take full ownership of the department's performance, profitability and customer experience of the department. You'll lead a sizeable team, maximise workshop capacity and productivity, and create an environment in which colleagues can perform at their best. Your Day-to-day Will Include

• Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
• Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
• Maintaining brand standards and developing positive relationships with manufacturer partners.
• Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
• Handling customer queries and complaints professionally, ensuring timely resolutions and positive outcomes. What We're Looking For
• Significant experience leading a busy automotive service or aftersales operation, ideally within a franchised dealership.
• A strong track record of managing workshop performance, productivity, efficiency and customer satisfaction.
• Commercial awareness, with experience monitoring departmental performance, budgets and key financial measures.
• Confident and engaging leadership skills, with the ability to coach, develop and hold a sizeable team accountable.
• A thorough understanding of service operations, workshop loading, manufacturer standards and compliance.
• The ability to manage customer concerns professionally while protecting long-term customer relationships. What we offer: 
• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000
• Flexible working  Benefits Read more about our Employee Benefits - JCT600   Why JCT600? 
• We'vespent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments How to Apply  At JCT600, you're always a name, never a number. Ready to drive your career forward?  Click “Apply Now” and upload your CV.  Looking for future roles? Submit your CV directly here and join our talent pool.  Inclusivity & Diversity  We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that's a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.