Team Manager

We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme. The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment. This is a Full Time, Monday-Friday 9am to 5pm role with the option of flexible working hours as our peak demand will be between 12-6pm. The post holder will provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function. You will oversee safe staffing, demand, referral flow, escalation, performance and quality during shifts, while contributing directly to referral screening and pathway decision-making. You will monitor response to screening times daily, take action to support delivery of the 1-hour target, and use data, audit, incidents and feedback to drive improvement. You will line manage staff, support supervision and wellbeing, and ensure Band 6 and Band 7 practitioners work with clear roles and escalation arrangements. Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK. We are Proud to Belong at South West London and St George's Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good' - we aspire to be ‘outstanding'. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. For further details / informal visits contact: Name: Stefanie Grosvenor Job title: Clinical Manager Email address: Stefanie.Grosvenor@swlstg.nhs.uk Telephone number: 02035133454