Community Support Worker PT

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• Location: Pontypool, Torfaen, United Kingdom
• Earnings: £24847.20 to £24847.20 0 ]"> Salary:£24,847.20 LocationContractually based in our Hwb in: Pontypool Covering referrals from: Torfaen Contract Type Permanent (in line with funding) - Agile – working where and when required, to do the job most effectively Hours & working Pattern 35 hours per week Occasional evening and weekend work Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift Mandatory hwb days as part of a rota All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Participate in organisational Tier 2 call rota (paid) Accountable to Assistant Support Services Manager Purpose Of The Post To provide specialist, trauma-informed support to individuals in the community who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence General Responsibilities
• Deliver specialist, trauma-informed support to a case load of adults and families, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
• Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
• Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety.
• Work collaboratively with the team to provide Hwb cover in line with an agreed rota, alongside the Initial Contact Support Worker, ensuring that individuals can access planned or emergency appointments, either in person, on the phone or online.
• Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying the most suitable support options based on individual needs and preferences. Complete risk assessments and develop risk management plans, including the SafeLives DASH risk indicator and safety planning.
• Work closely with the team to manage and maintain the community waiting list, ensuring timely updates, regular contact, and effective triage for individuals.
• Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans
• Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual's expressed needs, interests, and readiness —such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol's internal services (e.g. group work, sexual violence services, counselling).
• Attend Safeguarding groups, such as core groups, strategy groups or child protection conferences where requested and appropriate
• Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership.
• Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol's Case Management System and other internal records
• Contribute to audits and reporting, engaging positively supporting service evaluation and development and recognising the value of reflective learning and continuous development.
• Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events. General Responsibilites
• Actively contribute to the achievement of Cyfannol Women's Aid's Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
• Demonstrate and positively promote Cyfannol's core values of compassion, integrity, and equity in all aspects of your role.
• Represent Cyfannol Women's Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation's reputation.
• Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
• Work in accordance with Cyfannol's policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
• Contribute to Cyfannol's environmental goals by participating in carbon-reducing initiatives, including the organisation's pledge campaign.
• Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.  This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use Closing Date:15/10/26 We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled. Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 0"> Supporting Documents
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