Contract Manager

Contract Manager – Soft Facilities Management Covering Brighton / Crawley / Chichester / Horsham Monday – Friday, 7:30am – 3:30pm Up to £45,000 basic + bonus Electric vehicle provided We're looking for an experienced Contract Manager to take ownership of a multi-site Soft Facilities Management contract covering cleaning, bulk waste collection and grounds maintenance. This is a hands-on operational role where you'll be responsible for ensuring services are delivered to a consistently high standard, while managing teams, budgets, client relationships and performance across multiple sites. The Role You'll have responsibility for the day-to-day delivery and performance of the contract, working closely with clients, residents, stakeholders, subcontractors and frontline teams. Key responsibilities will include:

• Managing the delivery of cleaning, grounds maintenance and bulk waste services across multiple sites.
• Conducting regular audits, inspections, estate walkabouts and risk assessments.
• Ensuring services meet agreed KPIs, contract specifications and Health & Safety requirements.
• Leading and supporting dispersed frontline teams, including recruitment, onboarding, training, rotas and performance management.
• Managing subcontractors and ensuring quality, compliance and safe working practices.
• Monitoring contract budgets and ensuring expenditure remains within agreed limits.
• Working with clients, residents, housing officers and stakeholders to resolve service issues and maintain strong relationships.
• Managing customer feedback and service escalations.
• Responding to incidents, hazards and operational issues and implementing corrective actions.
• Identifying and delivering continuous improvement opportunities across the contract.
• Maintaining high standards of Health & Safety and environmental compliance. About You We're looking for someone with a strong background in Soft Facilities Management who is comfortable managing people, contracts and operational delivery across multiple locations. You'll ideally have:
• Proven experience managing soft FM services, particularly cleaning and grounds maintenance.
• Experience managing £1m+ contracts with strong commercial and operational oversight.
• Strong people-management experience, ideally leading dispersed or frontline teams.
• Experience with budget management and exposure to full P&L accountability.
• A track record of managing multi-site facilities management contracts.
• Strong knowledge of Health & Safety, compliance and industry best practice.
• Excellent communication and stakeholder-management skills.
• A full UK driving licence.
• IOSH Managing Safely or equivalent would be advantageous. What's on Offer?
• Monday – Friday working hours, 7:30am – 3:30pm.
• Electric company vehicle provided.
• Competitive salary and benefits package.
• Private medical insurance.
• Enhanced pension scheme.
• Life assurance.
• Additional annual leave.
• Flexible working arrangements.
• Company bonus.
• Retail discounts.
• Employee Assistance Programme.
• Personal development and career development opportunities.
• Cycle to Work Scheme and Season Ticket Loans.