Dedicated Solution Service Engineer

Referment is working with a network-security software provider whose platform protects complex internet and service-provider environments from distributed denial-of-service attacks. This customer-embedded engineering role combines technical account ownership, advanced troubleshooting and solution advocacy. You will act as the consistent technical expert for assigned customers, working remotely with periodic on-site visits and partnering with support, engineering, account and security-operations teams. The Role

• Monitor solution health, plan upgrades and configuration improvements, and resolve complex technical issues before they disrupt operations.
• Own escalations, root-cause analysis and clear communication across customer and internal stakeholders.
• Advise customer technical teams, deliver training and create practical documentation that builds self-sufficiency.
• Support demonstrations, proof-of-concept work and technical sales conversations where your post-sales credibility adds value.
• Travel periodically for system assessments and strategic customer discussions. What We're Looking For
• Five or more years in a customer-facing Solutions Engineering, Systems Engineering or Technical Account Management role.
• Strong networking, security, infrastructure integration and troubleshooting knowledge.
• Experience presenting technical solutions and supporting complex pre-sales or expansion conversations.
• Ability to work within professional-services delivery practices and communicate with both technical and commercial audiences. DDoS mitigation experience or networking and cybersecurity certifications would be useful, but strong adjacent network-security backgrounds are also relevant.