Customer Success Associate

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲 (𝗥𝗲𝗺𝗼𝘁𝗲 𝗨𝗞) 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 We are looking for a motivated and customer-focused Customer Success Associate to support customers, build strong relationships and help deliver a positive customer experience in a fully remote UK-based role. This is an excellent entry-level opportunity for someone with strong communication, organisation and problem-solving skills who is looking to develop a career in customer success. 📌 𝗝𝗼𝗯 𝗦𝗻𝗮𝗽𝘀𝗵𝗼𝘁 📍 Location: United Kingdom, London 🏠 Workplace: Remote 💼 Job Type: Permanent ⏰ Employment: Full-time 🎯 Experience Level: Entry Level 💷 Salary: £30,000–£35,000 per annum 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Support customers throughout their experience with the business.
• Respond to customer enquiries professionally and efficiently.
• Build positive relationships with customers and understand their needs.
• Assist with onboarding and day-to-day customer support activities.
• Help resolve customer questions and issues in a timely manner.
• Maintain accurate customer records and update internal systems.
• Work closely with internal teams to support customer requirements.
• Monitor customer feedback and identify opportunities to improve the experience.
• Support customer retention and engagement activities.
• Contribute to customer success reporting and general administrative tasks. 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀
• Strong written and verbal communication skills.
• Customer-focused and professional approach.
• Good organisation and time-management skills.
• Strong attention to detail.
• Good problem-solving and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable using email, online systems and standard office software.
• Ability to work independently in a remote environment.
• Previous customer service, support or account experience is beneficial but not essential. 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿
• Competitive salary of £30,000–£35,000 per annum.
• Fully remote working within the UK.
• Supportive and professional working environment.
• Training and professional development opportunities.
• Practical exposure to customer success and relationship management.
• Opportunity to develop communication and customer-management skills.
• Career development and progression opportunities. 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆 Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.