Relationship Manager

A London company in stealth, building a private membership for people who already have a lot held for them, except this one part of their life. The model is a private-client desk: specialists own the underlying work. A named Relationship Manager owns the relationship, the logistics, and whether it feels personally held. This is not a platform team and not a support queue.

• Early hires will set the standard members actually feel. Role Description Full-time Relationship Manager. London, hybrid, with some real in-person time. You are the person a member speaks to most. You take them from the day they join to a working relationship they trust, keep everything moving. Day to day
• Onboarding: a careful welcome, chasing what is outstanding, preparing people properly for each specialist touchpoint
• The book: messages answered quickly, precisely, and warmly; holding people through uncertain or emotional moments without overstepping
• The membership: gathering feedback properly, turning it into changes, and occasionally curating things worth attending (dinners, talks) without making anyone feel they must appear
• Working with a small founding team to invent process rather than inherit it £55,000 base plus a performance bonus and equity. Right to work in the UK required. Qualifications Must have
• A client book you have actually carried, where the relationship was the product, such as private client or wealth management, members' clubs, luxury hospitality, premium concierge, or high-touch membership
• Exceptional written and spoken English
• Calm under emotional load, and discreet with sensitive information by instinct
• High agency: you invent how the work is done
• Organisation tight enough that nothing is dropped Strong signals
• You have worked somewhere regulated or trust-heavy (finance, legal, luxury service)
• You have built a process, a format, or a way of doing things that outlasted you
• Comfortable with a light CRM and have taste in the tools you use