Product Content Specialist

Company Description: Wex Photo Video is a specialist retailer providing photographers and filmmakers with equipment, advice, inspiration, and ongoing support. Customers can engage with Wex online, via social media, over the phone, or in physical stores, ensuring a flexible and accessible experience. Job Title: Product Content Specialist Purpose: Wex Photo Video is seeking a Product Content Specialist to join the existing Product Set Up (PSU) Team. Reporting to the Head of Purchasing & PSU and working as part of a commercial department driving online and retail sales by delivering a comprehensive range of products to our customers, the Product Content Specialist will help ensure a best-in-class customer experience on the Wex online shop by maintaining and improving product content across the entire product range. Primary Objectives:

• Produce unique, accurate and compelling product content for our always expanding range.
• Continually improve, correct and optimise existing product content.
• Contribute towards a functional, prioritised workflow to improve the efficiency of the product launch process. Key Accountabilities:
• Write unique descriptions as new products are added to the database by Category Managers.
• Organise and process product images for use on the Wex Photo Video website.
• Adhere to SEO best-practice guidelines provided by the Marketing team.
• Play a key role in the new product launch ecosystem.
• Enhance product information where required, adding features, sample images, videos and related content.
• Research new products using internal and external resources as required.
• Continually work to improve the standard and format of product content, ensuring a high level of grammar, spelling, and accuracy in the copy (and clarity in the images).
• Liaise with the wider commercial and marketing teams to prioritise workload and ensure deadlines are met.
• Make technical information available to staff and help facilitate knowledge transfer and sharing. Experience, Skills and Qualifications:
• Excellent written language skills with high standards of spelling and grammar (essential).
• Self-starter, with initiative to identify priorities and optimise personal workload (essential).
• Ability to work in a dynamic team environment, with members based at two sites.
• Ability to learn quickly and transform technical language into plain English.
• Disciplined and organised working practices.
• An enthusiastic and flexible approach.
• Excellent attention to detail.
• Good proofreading skills.
• Experience of Photoshop and database management would be beneficial.
• Undergraduate degree in English or literature-based studies is desirable, but not essential.
• A basic technical understanding of photographic, video, audio or computing equipment would be beneficial, but not essential. Key Relationships:
• Commercial (Category Managers) to assign priorities, communicate with suppliers to secure assets, and to achieve an efficient product setup workflow.
• Marketing department including design, email, content and social media, especially for new launches.
• IT department for optimising systems and support as needed. Organisational Chart: The role has no direct reports, and reports into the Head of Purchasing & PSU. There are three Product Content Specialist roles in the company. Location: The candidate will be based in the Wex Norwich offices for a minimum of three days per week with flexible (hybrid) working options after an initial probation period. There may be a requirement to visit the Wex London office periodically (and for initial training), but this will be covered under the Wex expenses policy, if required. To apply please submit your CV and covering letter by 17:00 on Monday 28th September 2026.