Senior Systems and Integration Engineer

Working pattern: Hybrid, with regular office attendance Salary: DOE Contract: Permanent, full-time Gordon Hoffman Solicitors is recruiting for this position on behalf of Reclaim My Finance. About the role Reclaim My Finance is looking for an experienced, hands-on Systems and Integration Engineer to take ownership of our internal systems, business applications, integrations and automation projects. This is not primarily a service desk role or a HubSpot implementation position. Our CRM platforms are already operational, and HubSpot is supported by an external specialist. We need someone who can understand how our existing systems work together, identify risks and inefficiencies, and personally implement practical technical improvements. You must be able to independently connect business applications using:

• APIs and webhooks
• Ready-made connectors and automation platforms
• Custom scripts or code
• Suitable alternative methods when an API or connector is unavailable You must also know when specialist development or supplier support is required. Initial assignment Your first responsibility will be to complete a structured review of:
• Microsoft 365, users, devices, permissions and security
• HubSpot and a second CRM or case-management system
• Telephone, WhatsApp and other communication platforms
• Forms, reports and document processes
• How leads, clients, cases, documents and data move between systems
• Existing integrations, automation and external suppliers
• Manual, repetitive or duplicated processes
• Data quality, access controls and system ownership You will produce a practical improvement plan identifying risks, priorities, integration opportunities, automation opportunities, estimated timescales and which work should be completed internally or externally. The objective is to improve and connect our existing systems, not replace everything. Main responsibilities
• Administer Microsoft 365, user accounts, permissions and access
• Design, build, deploy and maintain application integrations
• Work with APIs, webhooks, connectors and automation platforms
• Write PowerShell, Python, JavaScript or similar scripts
• Work with SQL databases and structured business data
• Manage authentication, data mapping, validation and error handling
• Monitor integrations and diagnose data-flow failures
• Automate repetitive and error-prone processes
• Test system changes and externally delivered work
• Produce system maps and technical documentation
• Translate business requirements into technical solutions
• Coordinate software providers, developers and external IT partners
• Advise management on systems, security and automation priorities Essential experience
• At least five years of relevant systems, integration or business-application experience
• Evidence of operating at senior level and taking ownership of technical decisions
• Strong Microsoft 365 administration experience
• Experience auditing systems across several departments or applications
• Evidence of personally building and deploying integrations between live applications
• Practical experience with APIs, webhooks and automation platforms
• Ability to use both ready-made connectors and custom code
• Scripting experience using PowerShell, Python, JavaScript or similar
• Knowledge of SQL, databases and data movement
• Strong testing, troubleshooting and documentation skills
• Experience working with non-technical teams and external suppliers Experience limited to preparing requirements, testing integrations or coordinating developers will not be sufficient for this role. Desirable experience
• HubSpot or another CRM platform
• Power Automate, Logic Apps, Make, Zapier or n8n
• CRM, telephony, case-management or WhatsApp integrations
• Entra ID, Intune and endpoint management
• Regulated, legal, financial or data-sensitive environments
• AI-enabled workflow automation Location and right to work This is a hybrid position requiring regular attendance at our Salford office. It is not fully remote. Applicants must already have the right to work in the UK. We are unable to offer visa sponsorship for this position. How to apply Please submit your CV with a brief example of an integration you personally built and deployed. support@reclaimmyfinance.co.uk Explain which applications you connected, what you completed yourself, which tools or programming languages you used, and whether you used an API, a ready-made connector or another method. Please clearly distinguish your work from anything completed by developers, suppliers or other team members.