Information Technology Support Technician

IT Support Technician Salary: £30,000 – £35,000 Location: Ipswich, Suffolk Type: Full-time, Permanent About the Client Our client is a growing Managed Service Provider (MSP) supporting over 100 businesses across Suffolk and Essex. They provide a broad range of IT services and are looking for an IT Support Technician to join their technical team. Key Responsibilities

• Provide 1st and 2nd line IT support remotely and onsite
• Troubleshoot hardware, software and networking issues
• Support and administer Microsoft 365
• Monitor and manage devices using NinjaOne RMM
• Provide support for VoIP telephony systems
• Support Ubiquiti/UniFi networking environments
• Assist with client projects, installations and IT upgrades
• Deliver a high level of customer service to clients What They're Looking For
• Previous IT support experience
• Good knowledge of Microsoft 365
• Strong troubleshooting and problem-solving skills
• Good understanding of networking
• Previous MSP experience preferred, but not essential
• UniFi/Ubiquiti experience desirable
• A proactive and customer-focused approach
• Full UK driving licence desirable Benefits
• £30,000 – £35,000 salary
• Flexible working arrangements
• Varied client base and technology environments
• Opportunity to get hands-on with projects and installations
• Excellent opportunities for technical development and progression
• Supportive team environment