Senior Project Engineer

Senior Project Engineer (Unified Communications) Location: Remote Salary: Up to £40,000 per year Contract: Permanent Why Join Us? Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing. About the role We're looking for an experienced, customer-focused Senior Project Engineer to join our Professional Services team. You'll take the technical lead on a range of customer projects across Unified Communications, Collaboration and Modern Workplace, designing, deploying and transitioning solutions into support. Working closely with Project Managers, Consultants, customers and third-party partners, you'll make sure projects are delivered to a high standard, on time and within scope. This is a great opportunity for an experienced engineer who enjoys combining hands-on technical delivery with customer interaction, particularly someone with strong experience of VoIP platforms and Linux-based operating systems. What you'll be doing:

• Manage multiple technical project workstreams and deliver against agreed timescales.
• Take part in discovery workshops and requirements-gathering sessions.
• Produce implementation plans, migration strategies and technical documentation.
• Deliver solutions in line with agreed scope, quality standards and best practice.
• Support the smooth handover of completed projects into Managed Services and operational support teams.
• Configure and support 3CX and Zoom solutions.
• Configure and troubleshoot Session Border Controllers (SBCs) and SIP.
• Support migrations from legacy PBX and telephony platforms.
• Troubleshoot complex technical issues throughout project delivery.
• Act as a trusted technical advisor throughout the project lifecycle.
• Lead customer workshops, technical reviews and solution demonstrations.
• Communicate project progress, risks and technical challenges clearly and confidently.
• Build strong relationships with technical and non-technical customer stakeholders.
• Provide guidance and mentoring to Project Engineers and junior colleagues.
• Contribute to technical standards, templates and delivery methodologies.
• Participate in technical design reviews and support pre-sales activity where required.
• Identify opportunities for automation and continuous service improvement.
• Keep up to date with emerging technologies and industry best practice. What we're looking for You'll ideally have strong knowledge and hands-on experience across:
• SIP and VoIP
• PSTN connectivity
• DNS
• TCP/IP networking
• Quality of Service (QoS)
• Delivering customer-facing technical projects
• Troubleshooting complex technical issues
• Producing clear technical design and implementation documentation You'll be someone who is
• Customer-focused and confident working with stakeholders.
• Organised and comfortable managing multiple priorities.
• Proactive, analytical and solutions-focused.
• Able to work independently while collaborating effectively with others.
• Detail-oriented, particularly when it comes to technical delivery and documentation.
• Happy to share your knowledge and support the development of colleagues. Perks for our people 🌟 Holidays: 25 days + bank holidays and buy/sell options 🌟 Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day 🌟 Lifestyle: 9% combined pension contribution and 4x salary life assurance 🌟 Rewards: Quarterly and annual employee awards, discounts on tech 🌟 Socials: All-expenses-paid company events 🌟 Development: In-House Training Academy 🌟 Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Everyone belongs at Onecom