Account Manager

About Emperor Emperor is for your great ambitions. We're an employee-owned corporate communications and creative agency with more than 240 partners specialising in reporting, brand, digital, employee engagement, change and sustainability. We want to be the agency of choice for ambitious talent. So, we're looking for brilliant people who actively want to create great things with us. The Role This role will involve managing corporate annual reporting projects, reporting experience at Account Executive or Account Manager level is essential. Supporting the senior client services team this role will be focused on:

• Serving as the day-to-day client contact, maintaining efficient, proactive communication, and handling all documentation.
• Building trust and rapport with clients by embodying reliability, clear judgment, and adaptability, ensuring a seamless client experience.
• Cultivating long-term client relationships to drive client retention and satisfaction.
• Collaborate with Account Directors to produce cost estimates and pitch materials for prospective clients and new work. You'll be responsible for leading projects and managing programs across three corporate annual reporting clients. By ensuring seamless delivery and proactive client service, you'll contribute to the commercial success of our accounts. This role emphasises delivery, relationship-building, and identifying growth opportunities within client accounts, supporting our Account Directors to deliver and grow strategic client development plans. Success is measured by your positive impact on the commercial value of your client relationships – and the extent to which your clients become advocates who will want to work with us wherever they work. PLEASE NOTE: This role is to start in October 2026 Responsibilities
• Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.
• Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.
• Oversee the delivery process, from kickoff through completion, managing program details and coordinating with internal teams for smooth execution.
• Ensure thorough documentation, including client agendas, contact reports, and updates on progress and performance against targets.
• Lead scoping and requirements sessions, accurately defining project needs and specifications to align with client expectations.
• Liaise with production teams and specialists, ensuring each team member's expertise is utilized to add maximum value to the project.
• Actively participate in knowledge sharing, support colleagues, and contribute to team pitches with support. Next Steps If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!