Program Lead

The Program Lead, Content Enablement will lead the strategy and execution of the Content Enablement Curriculum to deliver clear, learner‑centered programs for content producers. You'll define content and curriculum strategy, uphold content standards and drive measurable impact across the program. What you'll do

• Lead a cross‑team, large‑scope Content Enablement Curriculum that impacts multiple teams and regions; align program goals to org OKRs and deliver measurable outcomes.
• Define and maintain the multi‑quarter program roadmap; author and evolve program frameworks for content planning, QA and localization at scale.
• Review and workshop skeleton content with CS pre‑production to meet learner needs and team content standards.
• Manage and prioritize analytical requests in partnership with the analyst and content strategists to inform decisions.
• Gather, analyze and prioritize feedback from service‑level teams, and keep stakeholders updated on progress and decisions.
• Operationalize program KPIs and success metrics; build and maintain dashboards; run milestone health reviews; translate insights into prioritized program bets.
• Lead risk and issue management for the portfolio; identify critical path dependencies, define mitigations and manage escalations through resolution.
• Ensure content systems, taxonomies and information architecture scale globally; partner on localization strategy and quality bar for global markets. Skills What we're looking for
• Track record leading cross‑team, large‑scope programs that span multiple departments/regions and deliver org‑level outcomes.
• Experience defining and rolling out program frameworks, operating mechanisms and tooling that scale across teams.
• Proven ability to drive consensus and change with senior leaders; excellent executive communication and decision facilitation.
• Demonstrated resource and budget stewardship across portfolios, including capacity planning, vendor management and forecasting.
• Mastery of risk management and governance, including dependency mapping, mitigations and post‑mortems/retros.
• Experience partnering with content strategists and analysts to prioritize requests and act on insights.
• Deep familiarity with content systems and information architecture. Education
• Bachelor's degree in a relevant field such as communications, education or business, or equivalent experience.