Customer Care Advisor

Openings: 2 Location: Bedford office, 5 days a week Hours: Full time, 40 hours per week Contract: Permanent Salary: £26,500 – £28,000 per year, depending on experience Closing date: Friday 2nd October 2026 About Out 'n' About Out 'n' About is a UK-designed pushchair brand for families who love getting outdoors. Our all-terrain buggies, led by our flagship Nipper, are built for parks, trails, beaches and everyday life, and are trusted by a loyal community of parents. We're a growing business based in Bedford, and we're adding two people to our customer care team. The role You'll be the first voice many of our customers hear. You'll help parents with everything from choosing the right buggy to after-sales support, and make sure every customer feels looked after. Key responsibilities

• Answer customer enquiries by email, live chat, phone and social media, using Gorgias, our customer
• care platform
• Make outbound calls to customers, such as order follow-ups, feedback calls and reaching out to
• people who have shown interest in our products
• Help parents choose the right pushchair and accessories for their family and lifestyle
• Handle orders, deliveries, returns, exchanges and refunds quickly and accurately
• Support customers with product questions, set-up, care and maintenance
• Manage warranty claims and faults, including arranging spare parts and repairs
• Log recurring product issues and feedback, and share them with the product and operations teams
• Support retail partners with order and product queries when needed
• Meet our service standards for response times and customer satisfaction
• Keep help centre articles, FAQs and saved replies up to date About you Essential:
• Experience in a customer care or customer service role
• Excellent written and spoken English, with a warm, friendly and professional tone
• Confident on the phone, and comfortable making outbound calls as well as taking inbound ones
• A patient, problem-solving approach, even with frustrated customers
• Well organised and able to manage a busy inbox with care and accuracy
• Confident using computers and learning new systems
• Available to work full time from our Bedford office, 5 days a week
• The right to work in the UK Desirable:
• An understanding of the buggy or baby products market
• Experience using Gorgias
• Experience working for an ecommerce or direct-to-consumer brand
• Practical confidence with products, such as explaining how to fold a pushchair or change a tyre
• An interest in sales, and the ambition to develop into a sales development role What we offer A salary of £26,500 – £28,000, depending on experience Full training on our products and systems The chance to join a friendly, growing team behind a well-loved brand, with the potential to develop into a sales role How to apply Send your CV and a short supporting letter to people@outnabout.com by Friday 2nd October 2026. Direct applicants only. No agencies, please