Operations Manager

Neon Search is exclusively partnered with a growing, high-touch service business to appoint an Operations Manager into a pivotal role at the heart of its day-to-day operations. This is a brilliant opportunity for someone who loves bringing structure, clarity and accountability to a fast-moving environment. Sitting across the business, you'll have visibility of the full operational journey — from client orders and purchasing through to invoicing, payments, logistics, delivery and returns — while ensuring the financial and administrative detail behind it all is accurate, organised and moving forward. You'll work closely with the Founder and wider team, becoming the person who knows:

• What's happening?
• Where is it up to?
• What needs attention?
• Who owns the next action?
• And what needs to happen next? The role will include:
• Managing client invoicing, payments, reconciliations and financial administration
• Supporting day-to-day bookkeeping and maintaining accurate records through Xero
• Overseeing orders from confirmation through to final delivery
• Coordinating domestic and international shipping, customs and returns
• Working closely with suppliers, partners and logistics providers
• Maintaining visibility across active orders, payments, returns and operational priorities
• Identifying delays, gaps and inefficiencies before they become bigger issues
• Improving processes, workflows and accountability as the business grows
• Acting as a central point of coordination across the wider team We're looking for someone who:
• Has experience within operations, sales operations, order management, finance administration or a similar role
• Is exceptionally organised, detail-focused and comfortable taking ownership
• Has strong Excel skills and is confident working with financial information and data
• Has experience with Xero or a similar accounting platform
• Is comfortable managing invoices, payments and reconciliations
• Can confidently juggle multiple priorities, deadlines and stakeholders
• Is proactive and naturally spots what needs to happen next
• Thrives in an entrepreneurial, fast-paced environment
• Has strong commercial awareness and understands how operational decisions impact the wider business What matters most is your ability to bring order to complexity, stay close to the detail and keep multiple moving parts progressing. This is not a purely administrative Operations role. The person joining will have genuine ownership, significant visibility across the business and the opportunity to help shape how the operational function develops as the company continues to scale.