Project Manager
TEKsystems
Recruitment Agency
IT Consulting
About the job
- Join a leading global retailer undergoing a significant digital transformation journey
- Work on strategic initiatives across customer engagement, data, and AI-enabled solutions
- Be part of a multi-year roadmap offering long-term project stability and career growth opportunities Our client, a leading global retail organization, is seeking an experienced Project Manager to support a strategic customer engagement and digital transformation programme. This role will lead cross-functional initiatives spanning customer platforms, CRM, data integration, and AI-enabled business capabilities. Working closely with business and technology stakeholders, you will drive project delivery, manage key initiatives, and help shape the future of customer engagement through data-driven and innovative solutions. Key Responsibilities
- Lead end-to-end project delivery across customer engagement and digital transformation initiatives
- Partner with business and technology teams to define requirements, priorities, and roadmaps
- Manage project timelines, risks, dependencies, and stakeholder communications
- Coordinate cross-functional teams, vendors, and regional stakeholders
- Support initiatives involving CRM, customer data, enterprise platforms, and AI-enabled solutions
- Ensure projects are delivered successfully while aligning with business objectives Requirements
- Proven Project Management experience delivering business and technology projects
- Experience in digital transformation, CRM, customer engagement, data, or enterprise platform initiatives
- Strong stakeholder management and communication skills
- Experience managing projects involving multiple systems, integrations, and business teams
- Strong organizational, analytical, and problem-solving capabilities
- Ability to work effectively in a fast-paced, collaborative environment Preferred Experience
- Retail, eCommerce, customer engagement, loyalty, or marketing technology projects
- Exposure to customer data platforms, CRM, analytics, or AI-driven business initiatives
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