Internal Sales Representative

Role: Internal Sales Executive

Location: Falkirk

Salary: £26,000

Role Purpose

The Internal Sales Executive plays a key role in supporting customers by delivering exceptional service, managing enquiries, and ensuring the efficient processing of orders and quotations. This position is central to maintaining strong customer relationships, driving sales growth, and supporting operational excellence across the business.

Working closely with both customers and internal departments, the successful candidate will provide proactive sales support, identify opportunities to increase customer spend, and ensure customers receive the products, services, and technical support they require in a timely and professional manner.

This role would suit an individual with strong customer service skills, commercial awareness, and the ability to work within a fast-paced industrial, manufacturing, engineering, MRO, PPE, or trade environment. Full product and systems training will be provided.

Key Responsibilities

Sales & Customer Support

• Generate, prepare, and follow up on customer quotations to maximise conversion rates and sales opportunities.
• Process customer orders accurately and efficiently, ensuring adherence to agreed service levels.
• Build and maintain strong relationships with existing customers through regular communication and proactive account support.
• Respond to customer enquiries by phone and email, providing product information, pricing, availability, and delivery updates.
• Identify opportunities for upselling and cross-selling products and services to support revenue growth.

Order Management & Coordination

• Monitor outstanding orders and back-order reports, ensuring customers are kept informed and orders are delivered on time and in full.
• Coordinate with suppliers, procurement teams, and logistics functions to resolve supply challenges and minimise delays.
• Maintain accurate customer and order records within internal systems.
• Support the management of customer-specific requirements and service agreements.

Commercial Support

• Assist in the development of customer accounts by identifying opportunities to increase product penetration and consolidate spend.
• Support business development initiatives through lead generation, quotation follow-up, and customer engagement activities.
• Work closely with field sales and operational colleagues to ensure a seamless customer experience.

Operational Support

• Collaborate with warehouse and stores teams to ensure efficient order fulfilment and stock management.
• Provide support and cover for operational functions during periods of absence, annual leave, or increased business demand.
• Contribute to continuous improvement initiatives aimed at enhancing customer service, operational efficiency, and sales performance.

Experience & Skills Required

Essential

• Strong communication and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• High levels of accuracy and attention to detail.
• Proficiency in Microsoft Office applications.
• Customer-focused approach with a proactive and positive attitude.

This position offers an excellent opportunity for an enthusiastic and customer-focused individual to develop their career within a dynamic sales and operations environment while contributing to the ongoing success and growth of the business.