Product Manager

❎ Pluxee Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

🔎 🌟YOUR NEXT CHALLENGE 🌟Responsibilities:

• Partner with the Head of Product to deliver the agreed product roadmap
• Own and manage the product backlog, ensuring clear prioritisation aligned to business goals
• Write high-quality user stories and acceptance criteria to support efficient delivery
• Work closely with engineering and design throughout the sprint lifecycle to ensure timely delivery
• Actively contribute to agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives
• Break down roadmap initiatives into well-scoped, deliverable increments

🌟User support & issue resolution

• Triage and prioritise user-reported issues with customer support and engineering
• Ensure issues are clearly defined and added to the backlog where appropriate
• Drive resolution through the sprint process, balancing new delivery with improvements
• Communicate clearly with stakeholders on status, timelines, and outcomes
• Identify patterns in user feedback and translate them into product improvements

🌟Product insights & continuous improvement

• Gather and synthesise user feedback, product data, and stakeholder input
• Support discovery efforts to refine and improve features
• Define and track success metrics to inform prioritisation and iteration

🙋YOU ARE A MATCH IF... Education and Experience

• 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles.
• Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems.
• Experience working in matrix and cross-functional environments with business and technical stakeholders.
• Strong experience managing backlogs and writing clear, actionable user stories
• Comfortable balancing multiple priorities in a fast-paced environment

🏅Skills & Certifications:

• Good understanding of digital platforms, customer journeys, operational governance, and service management.
• Experience with Agile delivery, product lifecycle management, digital analytics, or customer experience management is considered an advantage.
• Strong stakeholder management, prioritisation, communication, and coordination skills.
• Familiarity with digital tools, CMS platforms, analytics platforms, or customer engagement solutions is a plus.
• Proficiency in Microsoft 365 and collaboration/project management tools is required. 🏅Languages:
• Fluent English

📍Working Conditions:

• Hybrid - Milton Keynes

🙋Competencies:

• Digital Product Management
• Customer Experience Management
• Service Delivery Management
• Stakeholder Relationship Management
• Governance and Compliance Management

☑️ The interview process

• Video call with Talent Acquisition Partner
• Video call with the hiring manager and a member of the team
• Inperson discussion with Hiring Manager and a member of the team
• Video call with HR

☀️ What to expect at Pluxee

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalised experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!