Content Operations Specialist

The Change Partners are working with a leading global technology brand who are looking for a Content Operations Specialist (Training and Enablement) to join their European Customer Service Office. We're seeking a highly organised and detail-oriented individual with experience across content operations, digital content management or learning platforms, who can manage content workflows across multiple European markets. This is a contract role lasting until the end of the year, with a high potential to be renewed for another year, with a hybrid policy of 3 days a week in the office. Key Responsibilities:

• Manage the end-to-end lifecycle of digital training content, including intake, scheduling, publishing, updating and archiving.
• Work closely with central content creation teams to commission, review and deliver new training modules across European markets.
• Conduct quality assurance across digital assets, ensuring linguistic accuracy, regional relevance, brand alignment and a strong user experience.
• Manage the day-to-day operation of the central learning platform, including course uploads, catalogues, user pathways and curricula.
• Partner with global and regional teams to support platform enhancements, UX improvements and the rollout of new content tools.
• Support the implementation of digital credentialing and badging, ensuring accurate allocation and consistent standards.
• Monitor content performance and platform adoption, using data and user feedback to identify opportunities for optimisation.
• Create and maintain content operations processes, SOPs, guides and documentation. What we're looking for:
• 2–4 years of experience in content operations, digital asset management, LMS/CMS administration or a similar environment.
• Experience managing structured content workflows, version control and/or multi-market content rollouts.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Comfortable working with data, reporting on performance and translating insights into actionable improvements.
• A proactive, self-starting approach with strong attention to detail and ownership.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Experience with LMS platforms such as Cornerstone, or similar, would be beneficial.
• Familiarity with tools such as Jira, Confluence, Asana, Credly, Easygenerator or Articulate 360 would be advantageous.
• Experience within consumer electronics, engineering or telecommunications would be a plus. Please apply below if you're interested. Please note that candidate eligibility guidelines may apply. No sponsorship is available.