Customer Support Representative

Our Mission Stream is on a mission to bring better financial wellbeing to frontline workers. At Stream, we're on a mission to bring financial freedom to frontline workers empowering them with fairer, more flexible financial services. We partner with some of the world's most recognised employers: Bupa, Burger King, Greene King, and the mighty NHS, giving over 3 million employees control over their earnings, budgeting tools, savings options, and even free financial coaching. All in one financial wellbeing super-app. Stream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium' lower-income earners pay for financial services each year. You'd be joining a team of over 300 passionate, ambitious people, across Europe and the USA, building a category-leading fintech product and all united by that same mission. A day in the life of a Stream Customer Support Representative:

• Communicating effectively and promptly with a variety of customers
• Maintaining a positive and empathetic attitude toward customers at all times.
• Knowing our product inside and out so that you can expertly answer customer inquiries.
• Demonstrating keen problem-solving skills, the ability to think on your feet, and taking initiative.
• Handling technical escalations, reproducing issues, and working with engineering to achieve resolution as required.
• Working seamlessly with the customer success department, collaborating closely to ensure a holistic approach to assisting customers and delivering exceptional service throughout their journey with our product.
• Working closely with the team, management, as well as cross-functionally with other departments to ensure we create and deliver effective, efficient, and meaningful support experiences for our customers. Requirements We are seeking individuals who possess a strong enthusiasm and eagerness to learn, with a dedication to providing our exceptional users with an optimal product experience. Previous experience working within a financial regulated environment is highly advantageous, and while we will provide comprehensive training, having an interest in technology and a proactive attitude towards learning are essential attributes. Location & Working Hours: This role is located in our London office and your schedule will include a combination of the following shifts:
• Monday - Friday: 9:00 AM - 6:00 PM
• Monday - Friday: 12:00 PM - 9:00 PM
• Weekends: 9:00 AM - 6:00 PM Bank Holidays: For operational reasons, there is an expectation that you will be required to work on some bank holidays (and will be compensated as per our overtime guidelines and a day in lieu). Salary: £28,000 (rising to £31,000 after successful 6 month probation) What will we do for you?
• 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• 24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
• Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
• Sabbatical scheme
• Paid leave to volunteer
• Private Healthcare including comprehensive mental and physical healthcare
• Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
• Enjoy savings with our electric vehicle salary sacrifice scheme
• Season Ticket Loan
• Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value, including: Workplace nurseries, Cycle to Work, Home and Tech Scheme and more.
• The best benefit of all, access to Stream!