Head Waiter

GAUCHO is looking for an experienced and passionate HEAD Waiter to join our Gaucho GAUCHO Broadgate! The ideal Head Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence. Training and benefits

• 50% off your food bill at all GAUCHOs.
• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.   
• Career development and progression. 
• Staff breakfast and dinner on every shift Key Responsibilities of a GAUCHO Head Waiter
• Maintaining skills and product knowledge as taught at the Gaucho Academy.
• Full commitment to expanding knowledge of food and beverage on the menu
• Attending any company training relevant to your role
• Attending, participating in, and contributing to the brief and team meetings
• Ensuring the stations are stocked before and during the shift and Assisting floor managers with checking pre-shift duty preparation and excellence of post-shift duty clean-up
• Communicating any significant stock availability issues to the management and the team
• Service of all drink and food orders according to the Cycle of Service standards
• Promptly and accurately maintaining guest's bill
• Ensures beverage preparation is completed to standard to ensure recipe potential is achieved (cost of sales)
• Ensuring perfect table maintenance and timings as per Cycle of Service
• Checking guest satisfaction and communicating any issues with the manager
• Accurate, discreet, and timely preparation, presentation, and processing of the bill
• Offering and, if required, organising a collection of coats and bags as well as arranging a taxi for the guest
• Knows and pro-actively works towards sales mix and cover targets for the business
• Focusing completely on achievement of all Cycle of Service requirements
• Communicating guests' preferences to the reception team for recording on the Open Table reservations system
• Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.
• Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.    
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.    
• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.  
• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.   Requirements for a GAUCHO Head Waiter
• Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues
• To always take a positive approach to your own role acting as a role model to all new members of the team
• Work well within a team (be a team player) and a fast-paced environment
• Be approachable and well mannered  
• Be professional and respectful at all times 
• Have fun