Technical Trainer

To improve the skills of the Dealer network through tailored technical and non-technical training that meets both the needs and its franchised dealer network. Responsibilities

• Deliver (sometimes pilot) all technical training courses within the Training program.
• Provide input and assist in the development of on line video based training courses.
• Contribute to, and assist in the administration of Technical Training programmes.
• Provide input to assist in the maintenance of diagnostics and technical publications to latest level
• Provide input and assist in development of content and delivery of all product/technical training for the UK dealer network.
• Provide subject matter expertise for all areas of the business
• Provide assistance in the maintenance, the cleaning and safety adherence of all the technical training facilities at Birmingham
• Maintain and develop the training equipment and tools for training
• Provide input into the development the Aftersales Training curriculum for each quarter to be published to the dealer network
• Safety – Comply, adhere to, and promote all safety standards outlined by Qualifications
• MS Office – fully familiar and proficient in Word, Powerpoint and Excel
• High Voltage trained (IMI Level 3, Level 4 not essential, but preferred)
• The ability to work with internal departments including Diagnostics and Technical Publications, Parts, Warranty, technical Support and Customer Service.
• The ability to liaise with Engineering and Diagnostics to ensure that product training courses are constantly kept up to date.
• Have an excellent level of communication skills (written and verbal) and the ability to always present and make yourself understood by your audience.
• Be self-motivated, confident and professional – This role is always representing the brand and often the face of the brand from an Aftersales perspective.
• To work away from home (given reasonable timescales etc)
• Able to travel at short notice within the UK. - Able to travel overseas where necessary
• Punctuality and flexibility is essential and be prepared to work extra hours where/if required
• Observe rules regarding Training working hours 8:15 – 16:45