Customer Service Representative

Job Profile A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate. Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities