Receptionist

CompanyProfile CBRE is theglobal leader in real estate services and leverages the industry's mostpowerful knowledge base to meet the commercial real estate needs of its clientsworldwide. Our vision is to be the preeminent, vertically integrated, globallycapable real estate service firm. Globally we employ over 70,000 employees andoperate in 48 countries. Job Title: Receptionist CBREGlobal Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting Receptionistto join the team located in London Responsibilities

• Providingsupport to the client and answer calls and emails in a professional and timelymanner
• Provide afriendly and professional concierge style reception service
• To escortvisitors to meeting rooms, take their coats and make them feel welcome (callthe host, ensure that visitors are met by their hosts at reception)
• Issuevisitor passes
• Actively andpositively engage with colleagues, clients and other stakeholders to ensure aseamless service experience
• Anticipateclient needs and follow up with clients to ensure that client expectations aremet and where possible exceeded.
• Ensure thatwaiting visitors are kept informed of any delays and progress and to ensureclient comfort.
• Ensure thereception desk and reception area is kept clean and tidy at all times
• Manage theonline meeting room and visitor management system
• Promote andmaintain CBRE & SwissRe culture throughout teams
• Meet andgreet all employees and external visitors
• Ensure thatall visitors are aware of the safety procedures and follow the correct signingin process
• Answeringgeneral telephone and email enquiries and routing calls to the relevantemployees via a switchboard system
• Providegeneral admin support to the facilities team when required
• Undertakeany other duties as requested by the Contract Manager
• Dealing withhospitality requests
• To provideafter hours receptionist presence if required PERSON SPECIFICATION Education
• Good basiceducation to GCSE (or equivalent standard), which will include an English andMaths qualification. Training
• Proficientin the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills.
• Able to workwith computerised Front of House systems Experience
• Well-developedcommunication skills enabling the individual to work with Senior Managers,clients, suppliers, and staff of all levels and abilities.
• Experiencein a corporate facilities and front of house environment essential
• Knowledge ofonline switchboard systems essential.
• Knowledge ofonline room booking tools an advantage. Aptitudes
• Excellentcommand of the English language demonstrated through good verbal and writtencommunication
• Must bedetail conscious, accurate and methodical in approach.
• Strongorganisational and communication skills
• Able to worksystematically and use own initiative
• Mustdemonstrate strong interpersonal skills and be able to work as part of a teamas well as independently
• High levelof presentation and politeness
• Easilyengages in conversation and develops rapport with others
• Intuitive& interested in other people
• Flexible andadaptable to respond to differing client needs
• Confident,enthusiastic and motivated to deliver great service
• Organisedand able to prioritise work activity Character
• Mustdemonstrate a strong sense of customer focus, and promote a sense of teamspirit and good morale
• Reliable
• Calm mannerable to work under pressure and against rapidly changing demands and priorities