Veterinary Receptionist

Are you passionate about delivering outstanding customer service and love working with animals and their owners? We are looking for a friendly, organised, and professional Veterinary Receptionist to join our welcoming team at Guildford Vets for Pets. As the first point of contact for our clients, you'll play a vital role in creating a positive experience for both pets and their owners while supporting the smooth day-to-day running of our busy practice. About the Role: This is a full-time position, working 40 hours per week, with 1 in 3 Saturday (9am – 5pm) Key responsibilities include:

• Greeting clients and their pets with warmth, empathy, and professionalism
• Managing telephone enquiries, emails, and appointment bookings
• Processing payments and pet insurance claims
• Banking and daily cash reconciliation
• Managing outstanding debt and payment queries
• Supporting the clinical team to ensure the practice runs efficiently
• Handling sensitive, emotional, or challenging situations with compassion and confidence About You: We're looking for someone who is:
• Experienced in a veterinary reception role (preferred but not essential)
• Customer-focused, with excellent communication and interpersonal skills
• Able to multitask and remain calm in a busy environment
• Highly organised with strong attention to detail
• Confident using IT systems and administrative software
• Passionate about animal welfare and providing exceptional client care What We Offer:
• Competitive salary of £26,400 per annum
• A supportive and friendly team environment
• Opportunities for professional development and career progression
• Staff discounts on veterinary services
• 20% colleague discount at Vet Group, Pets at Home, and Groom Room
• Access to a range of discounts and cashback schemes
• Pension scheme and holiday allowance
• A varied, rewarding role where no two days are ever the same Location: GU1 1EE