Booking Agent

At Allied Vehicles, we design, develop and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis and minibuses. As well as manufacturing vehicles, we're proud to provide industry-leading aftersales support, servicing, repairs and maintenance, and we're Scotland's largest independent parts distributor. As a family-owned, high-performing business, we are committed to quality, innovation and delivering exceptional customer experiences. The Opportunity We are looking for a Booking Agent to join our Allied Autocare team. This is an exciting opportunity for a customer service professional to help deliver outstanding customer service and make a difference every day to our customers lives. You'll play a key role in organising and operating the customer service function, ensuring the highest level of customer service is maintained through proactive and reactive vehicle service bookings. Hours of work are Monday - Thursday, 8.30am - 5.30pm and Friday 8.30am - 5pm and the salary is £27,976 per annum + bonus. What You'll Be Doing

• Organising and processing yearly vehicle service appointments.
• Execute outbound calls to manage and book fleet services and new customer bookings.
• Effectively prioritise customer interactions including messages via telephone, email or web to enhance the customer experience.
• To ensure that Service customers receive prompt, courteous and effective repair of their vehicles. About You To succeed in this role, you'll ideally have:
• Experience working in a similar position.
• Excellent communication skills, both written and verbal.
• A basic understanding of information technology. Why Join Us? Benefits We believe in taking care of our people, and that's why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:
• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
• 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
• Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long-service awards program. We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.