Product, Technical and Quality Manager
at Tonic Health Armed Forces Covenant Disability Confident Employer Defence Employer Recognition SilverAbout the job
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- NPD project management
- Run the product pipeline end to end, from concept brief and formulation through samples, stability, artwork, first production and launch.
- Build and own a stage-gate process. Keep one live critical path for every launch, working back from launch dates.
- Coordinate the founder, nutritionist, marketing, commercial, finance and manufacturers, and flag slippage early with options.
- Manage NPD budgets, MOQs, sample costs and cost-of-goods targets with finance and commercial.
- Run range extensions, reformulations, pack changes and delistings with the same discipline as new launches.
- Technical development
- Work with our lead nutritionist on formulation, so every product delivers our max-strength promise.
- Brief and challenge contract manufacturers on feasibility, overages, stability, shelf life and cost.
- Own raw material and finished product specifications, stability programmes and shelf-life justification.
- Hold the technical file for every SKU, Scout new ingredients, formats and suppliers that could give us an edge.
- Regulatory, claims and labelling
- Sign off every label and pack against UK and EU food supplement law, including the Food Supplements Regulations 2003, FIC and the GB NHC register.
- Check marketing, Amazon listings and ad copy for claims compliance with the CAP Code.
- Hold claims substantiation for every product and campaign.
- Complete retailer technical questionnaires, declarations and product specification portals.
- Quality management
- Build and run a proportionate Quality Management System: SOPs, specifications, document control and records.
- Review and approve batch records and Certificates of Analysis, and own finished product release.
- Run an independent testing programme so we verify and audit our own quality.
- Lead investigations into complaints, non-conformances and out-of-spec results.
- Own change control and risk assessment for any change to formula, supplier, site or pack.
- Supplier and manufacturer quality
- Approve and audit contract manufacturers and key raw material suppliers against GMP, BRCGS or equivalent standards.
- Put quality and technical agreements in place with every manufacturer.
- Monitor supplier performance and lead supplier reviews.
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