Client Delivery Manager

We are working with a growing consultancy to appoint a Client Delivery Manager who can build trusted client relationships while keeping complex work moving from brief through to successful delivery. This is not a sales-led Account Manager role. You will be the day-to-day point of contact for a portfolio of clients, taking ownership of delivery, coordinating internal specialists and ensuring work is well scoped, well communicated and delivered to a high standard. You will enjoy getting into the detail: understanding client requirements, translating them into clear actions, managing priorities and helping delivery teams stay aligned. Alongside managing existing relationships, you will identify opportunities to add value, but the emphasis is on excellent service and long-term client partnerships rather than aggressive new-business targets. The client works across CRM, data, digital and technology-enabled transformation projects. Experience in a consultancy, technology partner, systems integrator or professional services environment would be highly valuable. What you'll be doing

• Act as the principal day-to-day contact for a portfolio of clients.
• Build strong, credible relationships with both client stakeholders and internal delivery teams.
• Take briefs, clarify requirements and turn them into structured delivery plans.
• Coordinate project activity across consultants, analysts, technical teams and external partners.
• Keep clients informed on progress, priorities, risks, timelines and next steps.
• Support project governance, including scope, budgets, resourcing and delivery quality.
• Spot potential issues early and bring the right people together to resolve them.
• Help clients get lasting value from CRM, data and digital solutions.
• Contribute to account development through strong service and a clear understanding of client needs. What we're looking for
• Previous experience in a client-facing delivery, account management, client services, implementation or project management role.
• A proven ability to coordinate multiple workstreams and stakeholders in a fast-moving environment.
• Experience delivering technology, CRM, data, software or digital projects.
• Strong communication skills, with the confidence to work with senior client stakeholders as well as technical delivery teams.
• Commercial awareness, without needing to be motivated by a heavily sales-driven role.
• A methodical, organised approach and genuine enjoyment of making complex work run smoothly.
• Experience of GDPR, data privacy, compliance or regulatory-led client work would be useful. Experience supporting charities, fundraising organisations or not-for-profit clients would be a strong advantage, though it is not essential. An understanding of platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, Blackbaud or similar CRM solutions would also be beneficial. This role will suit somebody looking to become a valued long-term adviser to clients: building expertise, trusted relationships and a strong delivery reputation within a collaborative team.