Contact Centre Agent

We're Hiring: Contact Centre Agent | Biggleswade | up to £30,000 + Benefits Full-Time | Permanent | Office-Based Weekdays | Remote Weekends Location: Biggleswade, SG18 8AL Salary: Up to £30,000 + Benefits About The Role Are you a people person with a calm, empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you'll play a key role in supporting customers with their accounts and payments — always with a respectful, solutions-focused approach. This is a great opportunity to build a long-term career in consumer finance, with full training, ongoing support, and a genuinely collaborative, friendly environment. Key Responsibilities

• Handle inbound and outbound calls and emails relating to payments and account queries
• Support customers with missed payments, offering practical and non-judgmental solutions
• Clearly explain payment options, next steps, and responsibilities
• Identify vulnerable customers and escalate appropriately
• Maintain accurate records and work in line with industry regulations
• Contribute positively to the team and deliver a great customer experience Salary & Benefits
• Salary up to £30,000 (depending on experience)
• Up to 10% annual performance bonus
• 6% employer pension contribution (matched)
• Single private medical insurance cover
• Ongoing training and development, with clear progression opportunities
• A supportive company culture that genuinely values its people What You Bring
• Previous experience in customer service, call centres, or collections is preferred
• Strong communication and listening skills
• A calm, respectful, and empathetic approach to customer interactions
• Great attention to detail and strong organisational skills
• Flexibility to work evenings and weekends
• Confidence using IT systems, with the ability to quickly learn new tools HomeServe Finance sits within the HomeServe Group and specialises in helping customers access affordable finance for home improvements and repairs. By combining deep industry experience with smart technology, we make it easier for customers to manage costs with confidence and clarity.