Visitor Experience Assistant

£15.22 per hour | London | National Museum The Brief The Bayeux Tapestry Exhibition at the British Museum is one of the most talked-about cultural moments in London, and the Visitor Experience and Welcome Team is what makes it run smoothly for every visitor who walks through the door. This is a casual role until July 2027. No two weeks will look quite the same, but the constant is a fast-paced, high-profile environment where your ability to read a room and make a stranger feel welcome matters more than anything else on paper. Your New Role

• Welcome visitors from all over the world and help them get their bearings
• Guide people towards special exhibitions, events and Museum Membership
• Keep queues moving and crowds managed, especially at peak times
• Carry out security and health and safety checks, and file the reports that follow
• Support emergency evacuation procedures when needed
• Resolve visitor issues on the spot, escalating where necessary
• Work alongside Learning, Security and Café teams to keep the day running
• Help open and close the Museum Your Talents You've worked in a tourist venue or customer-facing role before, and you know that a good welcome sets the tone for everything that follows. You're comfortable in a fast-paced environment, calm under pressure, and flexible enough to work varied shifts across weekdays, weekends and evenings. A physical DBS certificate issued within the last five years is essential. A second language or previous ticketing and box office experience would be an advantage. Why Apply This is a chance to work inside one of the world's greatest museums during a landmark exhibition, gaining visitor experience skills that carry weight anywhere in the sector. The variety of shifts suits anyone building flexible work around other commitments, and the exposure to Learning, Security and Café teams gives a genuine view of how a major cultural institution operates behind the scenes. Due to the high volume of applications, we are unable to respond to every candidate. We will only contact those shortlisted for an interview. We are not able to provide feedback to unsuccessful candidates.