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Harnham Search and Selection

CRM Executive - Fashion Retail | London 📍 London - Hybrid, 3 days a week 💰 Up to £35,000 ⏰ 1 month notice or less required We're working exclusively with a well-known British fashion retail group on an exciting opportunity for a CRM Executive to join their growing team. This is a great role for someone with 1-2 years' CRM/email marketing experience, ideally within retail, fashion or beauty, who is commercially minded, passionate about customer engagement and keen to develop their career in CRM. The role will involve:

  • Briefing, building, sending and reporting on email campaigns
  • Supporting the email and CRM strategy
  • Developing segmentation and targeted customer audiences
  • Testing and learning to improve engagement and revenue
  • Analysing campaign performance and making recommendations
  • Supporting weekly/monthly reporting and CRM projects
  • Monitoring competitor activity and industry trends
  • Working closely with marketing, trading and creative teams We're looking for:
  • 1-2 years' experience in CRM/email marketing
  • Experience building emails and automations within an ESP
  • Strong communication and problem-solving skills
  • Commercial awareness and a genuine passion for CRM/customer engagement
  • Retail experience is highly desirable, particularly fashion or beauty
  • Ometria experience would be a bonus

If you're interested in finding out more, please get in touch for a confidential conversation. Find out more and apply via the link below!

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