Project Manager

XBP Europe (a subsidiary of XBP Global Holdings, Inc.) is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience. Bills and payment processes are increasingly omni-channel and paperless. That's where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organizations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making. Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organizations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com Job Title: IT Project Manager Employment Type: Full-Time - Permanent Work Location: Egham, GB-SRY, TW20 9AB Work mode: Hybrid - 3 days in a week from office About the Role We are seeking an experienced IT Project Manager to join our Technical Services group, leading the planning, execution, and delivery of hardware and software solutions for our enterprise clients in the financial services and industrial sectors. The ideal candidate will bridge business needs and technical delivery, coordinating cross-functional and client-facing teams to deploy complex technology solutions on time, within scope, and within budget — while meeting the rigorous compliance, security, and reliability standards expected by enterprise clients. Key Responsibilities

• Lead end-to-end delivery of hardware and software solution projects for enterprise financial and industrial clients, including deployments, integrations, upgrades, and migrations
• Serve as primary project point of contact for client stakeholders, managing expectations and relationships throughout the project lifecycle
• Define project scope, goals, deliverables, and success criteria in collaboration with clients, internal stakeholders, and the Technical Services Director
• Develop detailed project plans, schedules, and resource allocation strategies spanning both hardware procurement/deployment and software implementation workstreams
• Manage project budgets, tracking costs, margins, and forecasting spend across client engagements
• Coordinate cross-functional delivery teams including field engineers, solution architects, software developers, and third-party/OEM vendors
• Identify, assess, and mitigate project risks, with particular attention to client environments with strict uptime, security, and regulatory requirements
• Communicate project status, timelines, and issues to client stakeholders, senior leadership, and the Technical Services Director
• Ensure projects adhere to relevant industry compliance and regulatory standards (e.g., financial services regulations, data security requirements) as well as internal IT governance
• Manage change requests and scope adjustments through formal change control processes, particularly around hardware lead times and client sign-off requirements
• Coordinate hardware logistics, installation scheduling, and vendor delivery timelines alongside software implementation milestones
• Facilitate project meetings including kickoffs, status updates, steering committees, and post-deployment reviews with client and internal teams
• Maintain project documentation, including charters, plans, RAID logs, statements of work, and post-implementation reviews
• Manage relationships with hardware/software vendors and subcontractors involved in solution delivery
• Support pre-sales or scoping activities as needed, providing project delivery input into proposals and statements of work Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field (or equivalent experience)
• 5+ years of experience managing IT projects involving software delivery, ideally in a technical services, systems integration, or managed services environment
• Experience delivering projects for enterprise clients, particularly in financial services and/or industrial sectors
• Strong understanding of hardware deployment lifecycles (procurement, installation, configuration) alongside software implementation and SDLC practices
• Proven experience with project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) applied to mixed hardware/software delivery
• Proficiency with project management tools (e.g., Jira, MS Project, Asana, Smartsheet) and familiarity with ticketing/service management platforms
• Excellent communication, client-facing, and stakeholder management skills
• Strong analytical, problem-solving, and multi-vendor coordination abilities
• Experience managing project budgets, margins, and resource planning across concurrent client engagements
• Understanding of compliance and security considerations relevant to financial services or regulated industry clients Preferred Qualifications
• PMP, PRINCE2, or Certified ScrumMaster (CSM) certification
• Familiarity with financial industry regulations and standards (e.g., PCI-DSS, SOX, GLBA)
• Experience with cloud and hybrid infrastructure platforms (AWS, Azure, GCP)
• Background working for a systems integrator, VAR (value-added reseller), or managed services provider
• Experience managing vendor contracts, OEM relationships, and procurement processes Key Skills
• Software project delivery
• Client relationship and stakeholder management
• Risk and compliance management
• Budget and margin management
• Vendor and OEM coordination
• Team leadership across technical disciplines
• Change management What We Offer
• Referral Bonus
• Paid Holidays
• Annual bonus plan
• Pension scheme
• Eye care vouchers
• Wellbeing support line
• Life insurance XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.https://xbpglobal.com/privacy-policy/ XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics. XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.