Oracle Developer

About The Company Hays Technology is a leading recruitment agency specializing in connecting talented professionals with innovative organizations across the technology sector. With a strong reputation for delivering exceptional staffing solutions, Hays Technology offers expertise across a wide range of IT disciplines, including software development, cloud computing, cybersecurity, and enterprise applications. Our commitment to understanding client needs and candidate aspirations enables us to facilitate successful placements that drive organizational growth and individual career advancement. We pride ourselves on maintaining high standards of professionalism, integrity, and excellence in all our engagements, ensuring a seamless recruitment experience for both clients and candidates. About The Role Initially a 2-3 month contract, with flexibility offered to accommodate part or full-time candidates. The role is outside IR35, providing contractors with clear operational advantages. The successful candidate will serve as an Oracle Service Cloud Developer, responsible for supporting the development, configuration, and enhancement of Oracle Service Cloud solutions. This position requires a blend of technical development and system configuration skills to deliver scalable, efficient, and effective customer service solutions. The ideal candidate will have a proven track record in configuring Oracle Service Cloud platforms, creating custom fields and objects, and developing business processes aligned with organizational needs. The role involves collaborating with stakeholders to gather requirements, troubleshoot issues, and ensure solutions adhere to best practices and security standards. Qualifications The ideal candidate will possess a degree in Computer Science, Information Technology, or a related discipline, or have equivalent commercial experience demonstrating proficiency in Oracle Service Cloud development. Certification in Oracle Service Cloud is highly desirable and will be considered an advantage. Additionally, candidates with certifications in related fields or relevant professional development will be preferred. Strong knowledge of SQL, database design, and integration techniques will further enhance suitability for this role. Responsibilities

• Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.
• Design, create, and maintain custom objects, fields, tables, and relationships to support customer service operations.
• Develop and configure business rules, workflows, and automation processes to streamline service delivery.
• Configure workspaces, reports, dashboards, and user interfaces to enhance user experience and operational efficiency.
• Support data management activities including data imports, exports, and integrity checks to ensure data accuracy and consistency.
• Collaborate closely with business stakeholders to gather requirements, analyze needs, and translate them into effective technical solutions.
• Troubleshoot and resolve platform, configuration, and data issues promptly to minimize operational disruptions.
• Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and functionality.
• Document technical designs, configuration settings, and development activities for future reference and compliance.
• Participate in system testing, user acceptance testing, and oversee production deployments to ensure quality and stability.
• Maintain adherence to Oracle best practices, security standards, and organizational policies throughout all activities. Benefits Hays Technology offers competitive compensation packages aligned with industry standards. As part of our commitment to professional development, candidates will have access to ongoing training opportunities and certifications. The role provides exposure to cutting-edge Oracle Service Cloud solutions, enabling skill enhancement and career growth. Additionally, flexible working arrangements are available, accommodating part or full-time engagement. Candidates will benefit from a collaborative work environment that encourages innovation, problem-solving, and continuous improvement. Supportive management and clear communication channels ensure that employees and contractors feel valued and empowered to succeed. Equal Opportunity