Forward Deployed Engineer

Forward Deployed Engineer (Hong Kong | Fast-Growing Global AI Enterprise) Our client is a hyper-growth enterprise AI company, recently valued at USD 5 billion following its $550 million Series C funding round. They provide the AI Operating System for the enterprise — a shared operating layer that enables companies to build, deploy, and coordinate AI agents, automate complex end-to-end workflows, and create AI-native applications across the organization. Their platform works across voice, chat, email, and back-office systems, and is designed to operate in any language and cultural context. They are now looking for a Forward Deployed Engineer in Hong Kong to work directly with enterprise customers, solve real-world operational challenges, and bring AI agents into production with measurable business impact. The role As a Forward Deployed Engineer, you will be embedded at the intersection of customers, product and engineering. You'll take ownership from problem definition through to deployment, translating open-ended business needs into practical technical solutions that work reliably in the real world. This is a hands-on, generalist role for someone who enjoys ambiguity, moves quickly and thrives on building alongside customers. What you'll do

• Partner with enterprise customers to understand operational pain points and success criteria.
• Translate complex, open-ended problems into clear technical designs and implementations.
• Build and deploy AI agents that integrate with customer systems and carry out real tasks.
• Own deployments end-to-end, including reliability, performance and continuous improvement.
• Test with real data, measure outcomes and iterate based on results.
• Work closely with Product and Engineering to ship high-quality solutions.
• Contribute to tools, documentation and best practices that scale customer delivery. What we're looking for
• 5+ years' experience in software engineering or technical problem-solving.
• Strong fundamentals in software design and systems thinking.
• Experience working across systems, integrations and data flows.
• Confidence working directly with customers and solving ambiguous problems.
• Clear communication skills and a strong sense of ownership.
• Curiosity and enthusiasm for building AI-powered systems that work in practice. Nice to have
• Experience in forward-deployed, solutions engineering or customer-facing technical roles.
• Exposure to AI agents, automation or conversational systems.
• Experience operating and improving production systems. Why this role In this role, you won't just build software — you'll help enterprises become AI-driven organizations. You'll work on meaningful, high-impact problems, with the chance to see your work go live and create measurable results for customers.