Customer Relations Advisor

Customer Relations Advisor

📍 Ewell, Surrey

💷 £15.00 per hour

🕒 Full-time | 4-Month Temporary Assignment

📅 Immediate Start Available

About the Role

We are currently recruiting for a Customer Relations Advisor to join our client based in Ewell on a 4-month temporary contract. This is a fantastic opportunity for a customer-focused professional who enjoys building positive relationships, resolving queries, and delivering outstanding service.

As a key member of the team, you will be the first point of contact for customers, ensuring all enquiries are handled efficiently and professionally while maintaining a high level of customer satisfaction.

Key Responsibilities

• Managing inbound telephone calls, emails, and customer enquiries
• Providing exceptional customer service and support at all times
• Resolving customer queries and complaints in a timely and professional manner
• Maintaining accurate customer records and updating internal systems
• Liaising with internal departments to ensure customer issues are resolved effectively
• Following up on outstanding enquiries and customer requests
• Processing customer information and documentation accurately
• Supporting the wider team with administrative tasks as required
• Identifying opportunities to improve the customer experience

About You

• Previous experience in a customer service, customer relations, or customer support role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a proactive approach
• Confident handling customer enquiries and complaints
• Able to prioritise workload and manage multiple tasks effectively
• Good IT skills, including Microsoft Office and CRM systems
• A positive, professional, and empathetic manner
• Reliable, organised, and able to work as part of a team

What's on Offer

• Competitive hourly rate of £15.00 per hour
• 4-month temporary assignment with immediate start available
• Friendly and supportive working environment
• Opportunity to gain valuable experience within a reputable organisation
• Convenient Ewell location with accessible transport links