Stores Controller

Stores Customer Operations

• Location: Broughton, Flintshire, CH4
• Salary: £12.71/hour, £26,644.80/annum (based on 40 hours per week)
• Job Type: Full-time

Join our team as a Stores Customer Operations Advisor, where you will be instrumental in delivering both Stores and Customer Service functions within a highly regulated environment. This role is perfect for someone with a strong safety-first mindset, as it operates within a health & safety-focused setting that undergoes regular external audits.

Day-to-day of the role:

Stores Operations (Approx. 50%)

• Receive, check, store, and issue stock in accordance with company procedures.
• Maintain accurate stock records and support inventory control activities.
• Ensure the stores area is clean, organised, and compliant with health & safety standards.
• Support efficient material flow to minimise disruption to operations.
• Identify and report any stock discrepancies or damaged goods.

Customer Service (Approx. 50%)

• Serve as the first point of contact for customers and internal stakeholders.
• Respond professionally to enquiries, requests, and issues.
• Deliver polite, helpful, and solution-focused service.
• Collaborate with wider teams to meet customer and operational requirements.

Health & Safety

• Adhere to all site health & safety procedures and safe systems of work.
• Participate in frequent Health & Safety audits, including three audits per week conducted by Airbus.
• Proactively raise concerns, near misses, and improvement opportunities.

Required Skills & Qualifications:

• Previous experience in a stores, warehouse, or logistics environment.
• Demonstrable customer service experience.
• Strong awareness of health & safety responsibilities.
• Good communication skills.
• Reliable, organised, and able to work flexibly.

Desirable:

• Experience in a highly regulated or audited environment.
• Familiarity with stock control systems.

Personal Attributes:

• Safety-conscious and responsible.
• Customer-focused with a professional manner.
• Able to balance operational and service-based tasks.
• Comfortable working independently and as part of a team.

Benefits:

• Competitive hourly rate and annual salary.
• Flexible working hours.
• Opportunity to work in a dynamic and safety-focused environment.
• Access to a dedicated consultant for ongoing support.
• Secure, user-friendly online system for timesheet management.
• Self-service portal for holiday requests, payslips, and employment documents.
• Access to free training, discount clubs, healthcare options, and reward schemes.
• Inclusion in pension schemes, paid holiday arrangements, and maternity benefits.
• Opportunities to work with a range of leading UK employers across the public and private sectors.

To apply for this position, please submit your CV detailing your relevant experience today!