Operations Manager

New Build Operations Manager Herrington Carmichael LLP is looking for a proactive and highly organised Operations Manager to support the strategic and day-to-day success of our New Build Conveyancing department. We're on the lookout for an Operations Manager who will play a pivotal role in shaping the smooth running of the team. Working closely with the Head of Department, you'll take the lead on departmental administration, oversee day‑to‑day secretarial support, and guide colleagues to ensure processes are followed with consistency and excellence. We're seeking someone with a sharp eye for detail, a strong grasp of our processes, and the confidence to spot improvements that eliminate inefficiencies and keep the department performing at its best. About Us Herrington Carmichael LLP is a full-service, award-winning law firm ranked in the Legal 500. We pride ourselves on our ambitious growth, strong client relationships, and a collaborative culture that supports both personal and professional development. We're not just a law firm, we're a team that values excellence, innovation, and people. The Opportunity As Operations Manager, you will work closely with the Head of Department (HOD) to oversee and enhance administrative operations, ensuring the department runs smoothly and efficiently. You'll act as a trusted advisor and right-hand support to the HOD, helping to coordinate departmental activities, streamline processes, and lead on strategic initiatives. Key Responsibilities

• Executive Support: Manage the HOD's diary, coordinate meetings, and prepare agendas, minutes, and follow-up actions for key departmental sessions.
• Operational Oversight: Guide team members on administrative procedures, ensuring compliance and consistency across the department.
• Legal Secretary Team Management: Lead and manage the legal secretary team across the department, ensuring high performance, workload balance, and professional development.
• Process Improvement: Identify inefficiencies and implement solutions to enhance workflow and productivity.
• Client Experience: Support the resolution of client complaints with professionalism and discretion.
• Financial Coordination: Liaise with Fee Earners and the Accounts team to manage billing cycles, forecasts, and aged debt reduction.
• Team Leadership: Chair regular admin meetings, report feedback to the HOD, and foster a culture of continuous improvement.
• Business Development: Collaborate with the HOD and Business Relationships Manager to drive growth through monthly BD meetings and initiatives.
• Compliance & Auditing: Conduct regular file audits to ensure adherence to internal and external standards.
• Project Management: Lead and support departmental projects and strategic initiatives.
• General Support: Be the go-to person for administrative needs, including holiday cover and ad hoc support. What We're Looking For
• Proven experience in a managerial, executive assistant, or operations role within a professional services environment.
• Experience managing administrative or secretarial teams.
• Exceptional organisational and communication skills.
• A proactive mindset with a passion for improving systems and supporting leadership.
• Strong interpersonal skills and the ability to build relationships across teams.
• Confidence in handling sensitive matters with discretion and professionalism. The Perks
• Competitive salary based on experience.
• Department Manager Bonus Scheme
• Free car parking for your convenience.
• Comprehensive benefits package including;
• Pension;
• Private Medical Insurance;
• Enhanced Maternity and Paternity Pay;
• 25 Days Annual Leave (with an increasing allowance with length of service);
• Perkbox;
• Amongst many others.
• The opportunity to learn and grow within a supportive and forward-thinking team. Ready to Make a Difference?