Sales Manager

40 hours per week | £32,000 per annum. Days of Week to be worked to coincide with needs of business and to include occasional evening & weekend work. To sell and co-ordinate a variety of events including conferences, meetings, weddings, banquets and wakes. This role is ideal for someone with a passion for hospitality, sales and customer service. Key Responsibilities: Sales & Business Development

• Proactively generate and convert enquiries for conferences, meetings, weddings, banquets, wakes and social events
• Conduct site inspections and client show rounds, tailoring proposals to individual client needs
• Prepare and present detailed quotations, contracts and function sheets
• Achieve and exceed agreed sales targets and revenue budgets
• Identify new business opportunities through networking, partnerships and local market activity
• Upsell hotel services including accommodation, food & beverage and AV Event Planning & Co-ordination
• Act as the main point of contact for clients from initial enquiry to post-event follow-up
• Liaise closely with internal departments including operations, kitchen, front office and housekeeping to ensure seamless delivery
• Coordinate event details such as room layouts, menus, timings, technical requirements and special requests
• Ensure all event documentation is accurate and communicated in a timely manner
• Attend key events where required to oversee smooth execution Weddings & Special Events
• Manage wedding enquiries and bookings in line with hotel packages and bespoke offerings. 
• Build initial strong relationships with couples and families, providing a personalised and sensitive service until 1-3 months before event where handover to On the Day Operational Team is completed with the couples & family, so that they are in no doubt that the Operational Team is in charge of their day.
• Coordinate wedding details in line with legal requirements and hotel standards Administration & Systems
• Maintain accurate records on the hotel's CRM and event management systems
• Produce weekly and monthly sales reports as required
• Ensure all contracts, deposits and payment schedules are managed correctly
• Comply with GDPR, health & safety and licensing requirements Customer Service & Reputation
• Deliver a high standard of customer care at all times
• Handle client feedback professionally and resolve issues promptly
• Support positive online reviews and repeat business through excellent service