Investigation Assistant

About Us

Our vision is safe, effective and kind nursing and midwifery practice that improves everyone's health and wellbeing. As the independent regulator of more than 841,000 nursing and midwifery professionals, we have an important role to play in making this a reality. Our commitment to equality, diversity, and inclusion

Details of our EDI work and plans are here: Equality, diversity and inclusion - The Nursing and Midwifery Council (nmc.org.uk) About the Team: The Sensitive and Complex Casework Team (SCCT) manages some of the most serious and sensitive cases within the Professional Regulation Directorate. The team plays a critical role in supporting regulatory processes by ensuring that concerns are progressed efficiently, information is handled appropriately and cases are managed in line with regulatory requirements and professional standards. Working closely with colleagues across the organisation, the team gathers information, coordinates enquiries and supports investigations that help the NMC fulfil its public protection responsibilities. The work is varied, fast-paced and often complex, requiring a collaborative approach and a commitment to delivering an excellent service to all those involved in the process. About the Role:

As an Investigation Assistant, you'll provide vital administrative and casework support to help ensure cases progress smoothly and efficiently through the early stages of the fitness to practise process. You'll work closely with Paralegals and Senior Paralegals in supporting a range of activities that contribute directly to fair and effective case progression. You'll be responsible for maintaining accurate case records, coordinating enquiries, handling sensitive information and acting as a professional point of contact for a range of stakeholders. Depending on business need, you'll also have the opportunity to manage straightforward screening enquiries and develop your understanding of regulatory investigations. In this role, you'll:

• Assist with the progression of casework by working closely with lawyers, paralegals and management, to carry out key enquiries and tasks on their behalf, within specified timescales.
• Maintain accurate records and update information on case management systems.
• Process and manage incoming correspondence and documentation, ensuring information is recorded accurately and promptly.
• Support the preparation of case documentation and maintain clear audit trails.
• Deliver a professional and responsive service to internal and external stakeholders.
• Contribute to continuous improvements across casework processes and procedures. This role is ideal for someone who enjoys working with detailed information, thrives on organisation and wants to be part of a team whose work directly supports public protection. About You: We're looking for a motivated individual who combines strong administrative skills with excellent communication and a genuine commitment to delivering high-quality work. You'll bring:
• Experience in an administrative, casework or operational support role within a structured environment where accuracy and adherence to process are important
• Experience handling sensitive or confidential information with professionalism, integrity and discretion.
• Strong organisational skills with the ability to manage a varied workload and prioritise effectively.
• Excellent attention to detail and a commitment to maintaining accurate records and audit trails.
• Strong written and verbal communication skills, with the confidence to engage professionally with a range of stakeholders.
• Good IT skills and experience using databases, case management systems or similar digital platforms.
• A collaborative approach and the ability to work effectively both independently and as part of a team. Most importantly, you'll share our commitment to fairness, professionalism and public protection and be motivated by the opportunity to contribute to work that makes a difference.