1st Line Support Engineer

Support Engineer South Manchester – Hybrid (2–3 days onsite) £27,000 + Annual Bonus We're working with one of the UK's leading SaaS workforce businesses, who are continuing to invest heavily in their technology and IT teams. They're looking for a Support Engineer to join their support function, acting as the first point of contact for customers using their enterprise software. Their customers include organisations across the NHS, logistics, public safety and retail, meaning you'll be supporting systems that are genuinely business-critical. This is a great opportunity for someone looking to build a long-term career in IT, with structured training, a supportive team and clear opportunities to progress into other areas of technology. What you'll be doing:

• Responding to support tickets, calls and emails from customers
• Logging, prioritising and tracking incidents through the ticketing system
• Troubleshooting issues across Windows 10/11, Office 365, email, VPN and remote desktop
• Supporting password resets, account access, software installation and connectivity issues
• Keeping customers updated and delivering a high level of customer service
• Documenting solutions and contributing to the team's knowledge base
• Escalating more complex technical issues to the relevant teams What's in it for you?
• Base salary of £27,000 + Annual Bonus
• Hybrid working – 2–3 days onsite in South Manchester
• Buy & sell annual leave
• Significant training and development budget
• Clear progression opportunities across IT
• Salary review within your first 12 months With continued growth planned across the business, this is a chance to join an established technology company and develop your technical skills with a clear route to progress your IT career. The client is looking to complete the interview process in the coming weeks – get in touch to find out more.