Field Engineer

Role: IT Field Engineer Location: London (Hybrid) Salary: £40,000 Role Outline: We're looking for a Field-based Service Desk Engineer in the London area, with a broad skill set spanning desktop, server, and cloud support. This role is client-site based, with time also spent supporting the wider service desk team when not on site. You'll need to be able to commute comfortably to central London. What You'll Need: Prior experience working within an IT Solution Provider or Managed Service Provider setting is essential, along with a track record of supporting and troubleshooting complex technical environments. Strong client-facing skills are important too, handling calls professionally, resolving time-sensitive issues efficiently, and staying motivated to keep growing your technical expertise. Required Skills

• Two years of experience in a 2nd Line support or service desk role
• A minimum of one year working as a Field Engineer across multiple customer sites
• Azure
• Microsoft 365
• Windows Server
• Virtualised environments
• Windows desktop
• Networking (LAN, WAN, VPN, wireless)
• Active Directory
• Antivirus solutions
• Experience with cloud-hosted Office 365
• Exchange
• Outlook administration
• Veeam and cloud-based backup services
• Strong PC hardware and software troubleshooting
• Reliable team player
• Communicating clearly and professionally (including by phone)
• Excellent customer service
• Attention to detail
• Organisational skills under pressure Main Duties
• The role involves regular travel to customer sites, sometimes routine, sometimes ad hoc, to deliver onsite technical support, while building strong working relationships with stakeholders along the way.
• You'll represent the company professionally at all times, helping maintain and build its reputation.
• Accurate logging of all support interactions is required so that client system information stays available to colleagues and account managers.
• When not on site, you'll provide support remotely by phone and email, escalating issues according to guidance where needed. Thank you for applying. Our consultant will review all applications carefully, so please allow a little time. We'll contact you with an update on the outcome either way.